Privacy policy
Privacy Policy
Last updated: May 13, 2025
This Privacy Policy describes how Veloura Skincare (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the “Site”) or otherwise communicate with us (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.
By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational reasons. Updates will be posted on this page with a revised “Last updated” date.
How We Collect and Use Your Personal Information
We collect personal information to provide and improve our Services. The information we collect depends on how you interact with our website.
We may use your information to:
- Provide and fulfill orders
- Communicate with you
- Improve our services
- Comply with legal obligations
- Protect our business and users
What Personal Information We Collect
Information You Provide Directly
- Name
- Address
- Email address
- Phone number
- Billing and shipping details
- Payment confirmation
- Account login information
- Customer support messages
Information We Collect Automatically
We may collect:
- Device information
- Browser type
- IP address
- Website interactions
This is collected using cookies and tracking technologies.
Information from Third Parties
We may receive information from:
- Shopify (our ecommerce platform)
- Payment processors
- Marketing and analytics providers
How We Use Your Information
We use your personal information to:
✔ Provide Products & Services
- Process orders
- Handle payments
- Deliver products
- Manage your account
✔ Marketing & Advertising
- Send promotions and updates
- Show relevant ads
✔ Security & Fraud Prevention
- Detect suspicious activity
- Protect accounts
✔ Customer Support & Improvements
- Respond to inquiries
- Improve user experience
Cookies
We use cookies to:
- Improve your experience
- Analyze site performance
- Personalize content and ads
You can disable cookies in your browser settings, but some features may not work properly.
How We Share Personal Information
We may share your information with:
- Service providers (payment, shipping, analytics)
- Marketing partners
- Legal authorities (if required)
We only share what is necessary to operate our business.
Your Rights
Depending on your location, you may have the right to:
- Access your data
- Request deletion
- Correct inaccurate information
- Request data transfer
- Opt out of marketing
To exercise these rights, contact us below.
Data Security
We take reasonable steps to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
Our Services are not intended for individuals under 16. We do not knowingly collect data from children.
International Users
Your information may be processed outside your country, including in the United States. We use appropriate safeguards to protect your data.
Contact Us
If you have any questions about this Privacy Policy or your data, contact us: